A friend of mine at church named Mike V. told me to contact you guys when I mentioned that we were looking to replace our carpet. Mike said you were the best and that he had used your company several times.
Based on that we went to your store and were warmly greeted by Lupe. He answered all our questions and was very helpful in choosing how to proceed. he made all the arrangements and our carpets were installed two days ago. The installation crew headed up by Paco did a great job and took care of any issues we asked about. They were in our home about 11 hours and worked the whole time.
I wanted to bring these guys to your attention as the owner and to compliment them and you on some great service. You should be proud that we walked away with a very positive experience.
I just had my new laminate and carpet installed this past week and could not be more thrilled with how it turned out. Your designer picked the perfect combo of colors that really complimented each other. To be honest with you we shopped around a few other places and not one of them compared with your level of service, selection and just the feeling of knowing we were in good hands with you folks. The installers were very friendly and helped us move some things that were not included in the bid with no complaints. They took their time on every detail and did an excellent job. We could not be more happy with how everything turned out and we look forward to our next experience with your company.
A big thank you for our new Shaw Anso Carpets! They look amazing in our downstairs rooms and the kids love the fun colors that they were able to pick out in your store for their rooms. Everyone was so nice and friendly during the whole process and we will be back to do some wood next year!
Sterling Carpet and Flooring,
I purchased carpet from you 2 years ago. The carpet I bought was a nice carpet and expensive. I was told it would hold up for a good 10 years. Well after 2 years it looked really bad. I am very good about caring for the carpet with regular cleaning and vacuuming.
When I told you about my problem, you had a rep come out. They said there was nothing wrong with the carpet. So I talked to Daron and he said he would come out to see it for himself. And when he saw it, he agreed with me that it looked bad. Daron stood by the carpet even when the manufacture did not. I can’t tell you how pleased I am with your company for being faithful to your product and your customers. I have had several people ask me if I got new carpet. They told me “I know you got new carpet a while back, but this looks so nice.”
I have told them the story and they were amazed and want to know where I bought the carpet. I have given them your name and phone number. They just can’t believe you stood by it when the manufacture didn’t. I told them “I know, but they did.” Anyway, I am writing you to thank you for your awesome customer service. It has not gone unnoticed by us or our friends. It was replaced January 12, 2012.
The tile and wood that you just installed looks incredible. It really has transformed my house and your design team were such a big help in picking out what works in my house. The installation was perfect and I can’t wait to show it off to all my friends and family!
Thanks Sterling Carpet for a job well done! Your in stock rolls helped us find something perfect for our budget and you did the carpet the next day. WOW! Now that is service. Thanks Again!
I have been a customer for 40 years and the reason I keep coming back is their wonderful customer service and incredible prices. These guys are the best in O.C. and really make me feel like part of their family.